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I spoke with Russ Perry at the Phoenix Ad Blog to discuss what User Experience Design might mean to graphic designers and marketing professionals, especially those not involved in the design of sites and apps.
I don't like getting caught up in the "defining the damned thing" discussions, but there you have it. Oh, and I mention Zappos, not because of their visual or interface design, per se, but about their relevance in terms of the holistic approach to user experience outside of the interface.
http://phxadblog.com/2009/04/a-discussion-on-user-experience-design/
